FAQ

SHIPPING

Where We Ship

We currently ship to the U.S., Canada, and Mexico.

U.S. Shipping Rates

Apparel & Accessories

  • Orders under $55: $4 for the first item + $2 per additional item

  • Orders $55 and over: Free shipping

Stickers

  • Nickel Shipping(stamp only): $0.05 flat rate, no tracking or replacements if lost. Usually arrives within a week.

  • USPS Ground Advantage (tracked): $4 flat rate

  • Orders of 3+ stickers: Automatic upgrade to tracked shipping. No code needed. Just pick good ole nickel shipping, and we will ship with the upgrade and send tracking information. 

Canada & Mexico Shipping Rates

Apparel & Accessories

  • Orders under $125: $10 for the first item + $5 per additional item

  • Orders $125 and over: Free shipping

Stickers

  • Snail mail (stamp only): $1 flat rate, no tracking or replacements if lost. Please allow 2–4 weeks for delivery — it will get there.

  • USPS First Class International (tracked): $15 flat rate

SHIPPING TIMES

Apparel & Accessories
Each piece is made just for you when you order — no overproduction, no waste.

  • U.S. orders: 7–10 days

  • International orders: 9–11 days

Stickers
Stickers ship separately.

  • Domestic nickel shipping: 2–5 business days

  • International nickel shipping: 2–4 weeks (think of it as vintage mail)

  • Tracked domestic: 2–5 business days

  • Tracked international: 2–4 weeks

CURRENT OFFERS

  • FREEPUNKSHIP — Free domestic shipping on orders over $55 (usually about two items).
  • FREEINTSHIP — Free International shipping on orders over $125 (usually about four items).
  • UNHINGED10 — 10% off your first order, no sign-up or phone number required. One-time use.

  • Free Sticker for the First 50 Apparel Orders

    No code needed. If you’re one of the first 50 people to snag a Punk Hearted tee, hoodie, hat, or tote, you’ll get a free sticker sent by snail mail straight from us.

RETURNS & REFUNDS

Each Punk Hearted item is made-to-order just for you, so we don’t keep inventory and cannot accept returns for buyer’s remorse (wrong size, changed your mind, etc.).

If your order arrives damaged, defective, or incorrect, email [email protected] within 7 days of delivery. Please include photos of the issue so we can file a claim with our print partner and get you a replacement or refund ASAP.

COLLABS & CUSTOM WORK

Absolutely! I’m always excited to collaborate.

  • Fill out our contact form or reach out on Instagram.

  • Looking for something specific for an event or organization? Let’s see if we can create something amazing together!

  • Punk Hearted is all about building community, and collaborations are definitely part of the plan.

DONATIONS

Every order does a little good. A portion of Punk Hearted’s net profits will be donated to organizations that help people access mental health resources.

We’re starting by supporting the work of Didi Hirsch, and as we grow, we plan to include even more organizations, such as NAMI, Open Path Psychotherapy, MHALA, MHAS, and others making a real difference in mental health access and care.

Punk Hearted is more than a shop, it’s a small way to give back and contribute to something bigger than ourselves.

We are not therapists, crisis professionals, or affiliated with any mental-health organizations, hotlines, or government programs.

If you or someone you know is struggling:

  • In the U.S.: Call or text 988 for the Suicide & Crisis Lifeline.

  • If you’re in immediate danger or facing a medical emergency, call 911.

  • Outside the U.S.: Please contact your local emergency number or crisis support service.

You’re not alone. You deserve support. ❤️